Issues

Issues are the building blocks of your Hurdle workspace. They can represent new features, improvements, bugs – or any other piece of work. You can configure issue settings under Settings > Workspace > Issues.

If you're integrating your workspace with Jira, you'll be able to map your issue settings (types, statuses and fields) from Jira to Hurdle during the integration setup. You will not be able to configure issue settings directly in Hurdle.

Issue categories

There are three primary issue categories available in Hurdle:

• Projects: A project is meant to capture a large body of work that will be broken down into smaller pieces (tasks and subtasks). Think of a project as you would an "epic" in Jira.

  • Tasks: Tasks represent individual pieces of work – like a bug or improvement.

    • Subtasks: Subtasks are smaller components that make up an issue.

Only task issues will appear in the backlog, workstreams and sprint planner. An indicator on the issue will identify whether it is part of a project, or whether it has subtasks.

Issue types

Issue types distinguish and sort different types of work. By default, your workspace will include the most common issue types. You're able to edit, delete or add issue types under Settings > Workspace > Issues > Types.

Default issue types:

Issue type	Issue category
Project	Project
New feature	Task
Improvement	Task
Bug	Task
Subtask	Subtask

An issue type must be associated with an issue category.

Issue statuses

An issue's status indicates its current place in a project's workflow. Default statuses are created when you create a workspace. These statuses are recommended starting points. You can edit or remove them to suit your team's needs, or create your own under Settings > Workspace > Issues > Statuses.

Each issue status must be associated with a status type. Status types determine how the issue is treated across tracking, planning and reporting screens in Hurdle. Status types are not editable.

Status types (Not editable):

• New: Indicates that an issue has been created but has not yet been reviewed or scoped.

• Ready: Indicates that an issue has been reviewed and scoped and is ready for work.

• In progress: Indicates that an issue is open and is currently being worked on.

• Closed: Indicates that an issue is closed and work was completed.

• Null: Indicates that an issue is closed and did not need work (null issues will not count towards total counts).

Default statuses (Editable):

Status	Type	Description
Created	New	The issue is open but has not been triaged (reviewed or estimated) by a team member
Ready for work	Ready	The issue is open and has been triaged (reviewed or estimated) by a team member
In progress	In progress	Work on the issue has started
Ready for release	Done	Work on the issue has been completed but not yet pushed to production
Live	Done	Work on the issue has been completed and pushed to production
Invalid	Null	The issue has been closed and will not be worked on

Issue fields

Issue fields add context to and provide information about specific issues. They appear on issue cards and in lists and tables. There are fields that are required and always visible, optional and always visible, and fields that can be enabled or hidden.

Field	Set by	Required	Visibility
Issue prefix	Hurdle	Yes	Always visible
Issue type	User	Yes	Always visible
Issue name	User	Yes	Always visible
Description	User	No	Always visible
Created on	Hurdle	Yes	Always visible
Created by	Hurdle	Yes	Always visible
Assigned to	User	No	Always visible
Estimate	User	No	Always visible
Updated on	Hurdle	Yes	Always visible
Target date	User	No	Always visible
Project	User	No	Always visible
Parent	User	No	Always visible
Workstream	User	No	Visible if workstreams are enabled
Sprint	User	No	Always visible
Priority	User	No	Optional
Severity	User	No	Optional

Fields that are optional can be enabled/hidden by going to Settings > Workspace > Issues > Fields.

For both Priority and Severity fields, a custom scale can be added.

Issue labels

Labels provide an additional way to categorize and organize issues. Labels can be added when creating or editing issues, and they can be managed by going to Settings > Workspace > Issues > Labels. There are no limits to the number of labels that can be created in a workspace.